CampsiteSource.com offers the following Returns Policy:

You must obtain a Return Merchandise Authorization number from us before returning any item. A Return Merchandise Authorization (RMA) number must be requested within 3 days of delivery

We accept returns if:

The item is defective:

We refund all amounts paid plus a return shipping allowance, less any rebates issued on the item. Return shipping allowance will not be issued for returns originating outside the U.S. Postal Service service area (i.e. from international locations.) Defective items should be returned undamaged, unaltered and in the original retail packaging (unless such packaging is designed to be destroyed upon opening).

We shipped the wrong item or the item was incorrectly described:

We refund all amounts paid for the item plus a return shipping allowance, less any rebates issued on the item. Return shipping allowance will not be issued for returns originating outside the U.S. Postal Service service area (i.e. from international locations.) Items must be returned unused, undamaged, unaltered, in the original retail packaging, and be resaleable. All original manufacturer's tags, warranty papers, UPC codes, and instruction sheets or manuals must accompany the returned product.

The wrong item was ordered or you changed your mind after shipping:

We refund the purchase price less a 20% restocking charge. We also refund taxes paid on the items returned. We do not refund shipping charges or provide a shipping allowance for the return. Any rebates issued will be deducted from the refund. Items must be returned unused, undamaged, unaltered, in the original retail packaging, and be resaleable. All original manufacturer's tags, warranty papers, UPC codes, and instruction sheets or manuals must accompany the returned product.

Exchanges:
When the wrong item was ordered or you have changed your mind after the order was shipped, a customer wishing to exchange items for other items in our store may have all or a portion of the restocking fee waived. The amount waived will be proportional to the relative values of the item(s) exchanged. If the value of the new item(s) equals or exceeds the value of the item(s) being exchanged then no restocking fee will be charged

To exchange items simply make a new online purchase in the normal manner. During checkout use the comments section to type the RMA number. This will assure that the restocking fee is properly adjusted when your returned item is received by us. (if you checkout without entering the RMA number, send us an email at sales@campsitesource.com and we will add the information to your order. Please provide both the RMA number and the order number for the new order.)

When your return is received we will issue the refund directly to the payment account (credit card, debit card, etc.) used to pay for the returned items.

Prompt shipping of the returned items is necessary as refunds must be posted within 30 days from the original purchase date.


The Return Merchandise Authorization (RMA) number should be written prominently on return packages and return procedures followed.

Ship returned items to:

RETURNS (RMA #_______)
CAMPSITESOURCE.COM
3960 FOREST EDGE DRIVE
COMMERCE TOWNSHIP, MI
48382

You may use any shipping method, as long as merchandise reaches us within 30 days of the original purchase.

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